Orders are dispatched within 48 business hours. Standard delivery takes 3 to 5 business days in metropolitan France. Express delivery (24-48h) is available for an additional charge.

You have 14 days from the receipt of your order to return an item to us. The jewelry must be in its original, unworn condition and in its packaging. The refund will be issued within 5 business days after receiving the return. Items must be unworn, in perfect condition and in their original packaging. Return shipping costs are the responsibility of the customer. After receipt and verification, a refund will be issued within 5 to 10 days.

We accept credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All payments are secured with SSL encryption and 3D Secure.

As soon as your order is shipped, you will receive an email containing your tracking number. You will be able to track your package in real time via the provided link.

Our jewelry is designed for everyday wear. However, we recommend removing them before swimming, showering, or exercising to preserve their shine.

Clean your jewelry with a soft, dry cloth. Store them in their original pouch to avoid scratches. Avoid contact with perfumes and chemicals.

Our team is available by email at contact@auzelore.com. We usually respond within 24 to 48 business hours. You can also contact us via Instagram or TikTok.

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